Refund policy

All sales are final. We do not offer refunds, returns or exchanges for change of mind, and our remedies are limited to the situations below.

What is covered

We will address only these problems, and only when they are reported within the time limit and with the proof described below:

The item arrived damaged.
The item has a manufacturing defect, such as a faulty seam, zipper or fill.
The item is materially different from its product page, for example a different size or material.
The wrong item, or a missing part, arrived.

Time limit and proof

Contact us within 14 days of the delivery date through our contact page. Requests received after that are not accepted. Your message must include your order number and clear photos of the problem, of the item and of the shipping packaging, including the shipping label. Without them, we cannot review your request.

What we do

If your request is approved, we choose the remedy: a replacement, a repair or a refund. A refund is issued only when a replacement is not available. We may ask you to return the item or to send further photos or a short video before we decide. Refunds are for the price of the item and go to the original payment method. The time it takes to appear depends on your bank or card issuer.

What is not covered

Change of mind, or a pet that does not like or use the bed.
Choosing the wrong size. Please measure your pet with our size guide and check the dimensions on the product page before ordering.
Normal differences in how a colour looks on a screen, and small variations in size, shape or fill that are normal for this type of product.
Items that have been used, washed against the care instructions, soiled, chewed, scratched or otherwise damaged by a pet or by use.
Shipping costs, taxes and customs charges.
Delays, address errors, or parcels you did not collect.
Cancelling or changing an order after it is placed. Orders are sent to our distribution partners quickly, so we generally cannot stop them. If you contact us right away we will try, but we cannot promise it.