Shipping policy

Where we ship

Snoozie is based in Quebec and currently ships to addresses in Canada only. If an item cannot be delivered to your address, it will not be offered at checkout.

How your order is sent

Your items are sent by our distribution partners. An order that contains several items may arrive in more than one parcel, on different days. Large items such as big beds may travel separately from small ones.

When your order is dispatched, we email you a confirmation with tracking information whenever the carrier provides it.

Delivery times

Dispatch time and delivery time are two different things, and both depend on the item and on your destination. Items that ship from overseas take longer than items already in North America, and bulky items can take longer again. The delivery information in your order confirmation and tracking email is the most current we have for your order.

Shipping costs and taxes

The shipping cost, if any, is shown at checkout before you pay, along with applicable taxes. All prices are in Canadian dollars. If a carrier or customs authority charges anything beyond what you paid at checkout, that charge is set by them.

Address accuracy

Please check your delivery address before you pay. If a parcel is returned to us because of an incorrect or incomplete address, contact us and we will work out the next step with you.

Lost or damaged parcels

If tracking shows your parcel as delivered but you cannot find it, first check with your household, neighbours and building. If your order does not arrive, or arrives damaged, contact us within 14 days of the delivery date shown in your tracking, or of the latest estimated delivery date if there is none, through our contact page. Damaged items are handled under our refund policy, including its time limit and proof requirements.